Return Policy

At Niesha, your satisfaction is our priority. If you're not completely happy with your Niesha Collagen Plumping Balm Stick, we're here to make it right.

30-Day Return Guarantee

We offer a 30-day return window from the date of delivery. If you're unsatisfied for any reason, simply contact us and we'll guide you through the return process.

Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused or minimally used, and in their original packaging where possible.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Items that are fully used or damaged due to misuse.
• Orders outside the 30-day return window.

How to Start a Return

Contact our support team via the Contact page with your order number and reason for return. We'll respond within 1–2 business days with next steps.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation once your refund has been issued.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please return your original item and place a new order.

Questions? Reach out to us anytime via our Contact page — we're happy to help.